Privacy Policy

Introduction

Loopline Agency (“Loopline,” “we,” “us,” or “our”) operates the Loopline platform used by marketing agencies and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our platform.

Information We Collect

• Account information: name, email address, phone number, company name, job title, and login credentials when you register or sign in.
• Client and lead data: information our agency clients upload or sync, including lead/contact details (such as name, email, phone, address, and ZIP code), campaign data, and communications.
• Usage and device information: IP address, browser type, operating system, pages viewed, and interactions with the platform.
• Communications: messages sent through contact forms, email, SMS, or in-app channels.
• Cookies and similar technologies: used to remember preferences and understand how the site is used.

How Information Is Used

• Provide, maintain, and improve the Loopline platform.
• Process and deliver services requested by agency clients.
• Communicate with you about your account, inquiries, and service updates.
• Analyze usage trends and improve security.
• Comply with legal obligations.

Lead and Contact Information

Loopline processes lead and contact information on behalf of our agency clients, as instructed by them. Our clients are responsible for obtaining appropriate consent and rights to share lead data with us. We do not use client lead data for our own marketing, and we do not sell it to third parties.

Service Providers

We share information with trusted service providers who help operate the platform, such as cloud hosting, analytics, email delivery, and SMS delivery providers. These providers are contractually limited to using information only to perform services for us and are prohibited from using it for their own purposes.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to provide services, fulfill the purposes described in this policy, or comply with legal obligations. Agency clients may request deletion of their data and their leads’ data in accordance with our data handling procedures.

User Choices

• Update your account information by contacting your agency administrator or us.
• Opt out of marketing emails by following the unsubscribe link in those emails.
• Request access to, correction of, or deletion of your personal information by contacting us.

SMS Communications

The following applies to SMS messages sent by or on behalf of Loopline:

• Users may provide their mobile phone number and consent to receive SMS communications related to their inquiry, requested services, follow-up communications, and next steps.
• Message frequency may vary.
• Message and data rates may apply.
• Users may reply STOP at any time to opt out.
• Users may reply HELP for assistance.
• Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
• SMS consent will not be shared with third parties for marketing purposes.
• Information may be shared with service providers when necessary to operate the platform and deliver requested communications.

Contact Information

If you have questions about this Privacy Policy, please contact us at info@looplineagency.com or visit https://loopline.agency.